Customer Testimonials
I made an appointment at 8:15am and dropped off my car for a software update recall. I thought I would leave and my car would be done at a decent time( early afternoon). I texted the dealer and asked the ETA didn’t get a response, so then I called after about 6 hours about 2:00pm, and my car wasn’t ever worked on yet. I was told that it may not even be done that evening and it could be the next morning when it would get done. I didn’t understand since I made an appointment and told the ... Read More DealerRater - Jun 26, 2026
Quick, efficient and personable. Thanks to an easy check-in and Matthew, a capable employee, my car was checked out and transmission fluid replaced. Thanks!
The workers are very attentive and communicate the plan for the vehicles well with straight forward pricing
Charged my 90 year old Mom $950 in labor alone to replace a leaking spool valve. 2 hour job tops!!! Then charged an additional $525 in labor to replace the alternator. Lastly, replaced intake manifold with used manifold. Super uncooperative dealership. Not again.
They did a great job when I took in my car for an oil change. I went around 4pm and the turn around was fast, only waited roughly 30 minutes. Deena was very polite and came out to greet me once I pulled into the service center. I got to relax and eat a donut in their lobby, without any of my wild kids.
Gabe was very helpful and the service was in a timely manner. I was very pleased with everything.
Great service from the sales team, not pushing at all, as a buyer thta is always appreciated, very fast process overall, impressive.
Very nice experiance. Gage was friendly and on the ball. I will recomend. Thank you.
They are always professional and let you know things that are up to be done, but they don’t pressure you.
The service was fast and well performed, the tech was friendly and helpful. It was a very good experience.
They seem to be very customer satisfaction focused. No energy pressures from purchasing to service.
Rachel was extremely helpful and professional. Thank you for the great service experience! We were traveling from out of town and found this dealership on the internet and were glad we did!
We are very grateful for our excellent Service Advisor, Rachel Mitchell, sharp, responsive, intelligent. She keeps us safe on the road!
They were very professional and courteous. From scheduling the call to communication and the speed of repair. Very impressed with the device department in total.
I found a vehicle online that I wanted to look at. When I came in to look Joe greeted me was very helpful and got vehicle so I could look at it. I felt this was the vehicle for me, wanted to have my son come back the next day. He did and I made the commitment to purchase on the following Monday when I was able to secure funds to purchase. Picked up vehicle on Monday. I was very pleased with all service people and definitely would buy another vehicle at South Pointe Honda. Love my new vehicle.
Excellent assistance from Gabe in the Service Department. Very friendly and explained everything throughly. Make your next appointment with Gabe.
Service department was courteous and they took care of my service in a reasonable time
The service I received was fast; they did it before the estimated time. Thank you.
Wyatt was the person who received our car brought in for service and was very professional yet pleasant and pleasant.
Absolutely professional service. And Gable was most helpful in anything that was needed. Gable was one of the most professional salesperson I’ve ever spoke with.
Scheduling was simple. Glad I wasn’t pressured to complete additional service. Just informed of recommended services. Staff was friendly. Wait time was long (about 1 1/2 hours) but we were correctly informed about the length of the wait before service began and could have chosen to reschedule or get a shuttle. Overall quite pleased.
Excellent friendly service, they had me back in my vehicle way faster than I expected.
As always, Southpoint Honda was great! Gabe was my service adviser and was phenomenal. My poor planning created urgency on my part and helped my very short timing happen! 30 minutes earlier than promised! Thank you Gabe!
The service department was very informative and kept me up-to-date on every service they did.
All of my contacts were very pleasant, and courteous. All my questions were answered completely, and professionally. I have done business with this dealership for the last 20 years. I will be a continued patron.
They worked with me to get a good trade in value with my trade in and Joseph did a great job. They serviced it quickly and fixed the issue. I would recommend them.
Very positive and professional, attentive. Love South Pointe Honda in Tulsa, Oklahoma Thank you greatly!
First worry we, and most others, have when going to a dealership. The sales people hounding you as soon as you pull into the lot or walk to the front door. At South Pointe, that did not happen. We were greeted at the front door and then a sales person, Lilian, greeted us. I didn't even realize she was Sales. So friendly and no pressure; all help. She listened to what we wanted and showed it to us - not something that she just wanted to sell. Very little, to no haggling, on price and financing. Our purchase - 2026 ... Read More DealerRater - May 26, 2026
Rachel with Southpoint Honda has been amazing every time I’ve visited!! Everyone there is always so kind and helpful!
The service was quick and I was kept informed through the process, it was a good experience.
Huge shoutout to Deena at South Pointe Honda Service! She got me set up with brand new tires at a great price, had a new alternator installed, and got my oil changed all in one quick visit. Excellent communication and seamless service. Thank you, Deena!
Friendly service representative. Extremely quick service both coming in and service completion. Great job explaining service completed and costs.
Quick fast pleasant service. Parts desk not so much which is why I didn’t buy the set of wheels I wanted
Matt Fazendine was courteous, knowledgeable, nice, & efficient. We really appreciated his professionalism & how he was able to get our vehicle doe in a timely manner.
Saul was great. He answered all of my questions and made me feel very comfortable: He went above and beyond to make sure I had a great experience as I was buying my first car.
Matthew was very friendly, helpful and the service took the time he said it would. I appreciated that it was ready as promised.
Courteous. Reviews everything from previous visits. Asks if you have any specific concerns. If they find the need for additional repairs calls first, tells you what my be needing done first, gives you an estimate on items that need repair and doesn’t do repairs without permission.
Very attentive and knowledgeable. Only came for a brake pad replacement but They noticed something that was wrong with my front tires that I hadn’t noticed myself. I really appreciate the attention to detail and friendly customer service.
Always professional and friendly. I have never had a problem with their service and the do a great job.
Weve purchasef 2 vehicles here in the last year..GREAT EXPERIENCE! Sales staff , finance and service were a 10 out of 10!
They services my 2024 pilot and did some warranty work on the seatbelt for me. They also replaced the fuse for the 12v outlet in the front.
Everyone you encounter in this dealership in knowledgeable in more than one area, all are polite and extremely helpful. I cannot say enough words to describe how pleased you will be when you walk out with your mission accomplished!
Wyatt took great care of my crv. Price on tires beat the discount stores price.
Wyatt and the tech were extremely professional, clear, and quick. While my wife's Kia Soul was the car taken in today. This service center is the reason I drive a Honda and will continue to work with South Point Honda.
Always ready to serve! Competitive prices and no pressure selling!best Honda dealer be new cars or used cars
There was some confusion about my coupon, but it was resolved easily. Service was exactly what I wanted.
Deena made this process seamless and her level of customer service during my repair was unmatched.
Great service. Got me in quickly and on time. Completed neeeded work and kept me updated on progress.
I had a great experience with this dealership. From start to finish, they have really streamlined the process and trained everyone involved to take care of the customer. I appreciate the updated Service Department, and waiting area. Wyatt gets a 10/10! He helped me so much from the initial phone call to handing me the keys to leave! All the staff was available and pleasant. I appreciate it!
Great customer service, very informative, through explaining with a nice waiting area and clean restrooms.
Jordan was very helpful through the entire process and worked with us on getting a great deal
Pleasant atmosphere and knowledgeable sales staff. Watch the add-ons, though, as they can raise the final price dramatically. The $300 Honda all-weather mats are a perfect example, as comparable highly rated mats can be found on Amazon for less than 1/2 that price. The real hit to the wallet is the paint/upholstery protectant, though. Just say, “No thanks.”
Great service and great car, very happy with my whole experience. I would definitely go back.
The check-in was friendly and the service was fast I was really impressed with everything that happened especially the response from the person doing the work by video and the Donna that checked me in was very nice
Quick in and out. Deean is always awesome to work with. Will definitely recommend Honda South Pointe
I’ve had my car serviced here multiple times and have been so happy every visit. Customer service is always friendly and helpful, scheduling is easy, and their prices are very reasonable. They’re also quick and accommodating even when I choose to wait. Deena is usually my service rep and she’s amazing every time. Highly recommend!
Good experience with the service department. Price is fair. My only complaint is with the communication as to what was going on with my vehicle and the time it took.
Been using south point and joe Marino since 2000 been very satisfied with their service
Good effort by staff appreciate them .. provided loaner car for two days. Prompt work when parts arrived
They are polite, knowledgeable, and respectful. They do good work & have reasonable prices. They exhibit promptitude in appointments.
I already paid way too much for a car that turned out not to have a functional AC/heater or stereo. A year later when the starter needed to be replaced, it would have cost almost $1,200. It cost me $350 to have someone else do it. They are poor about communication and rude in person. Negative 10 stars.
I got an appointment at my convenient day & time. The Oil change coupon for $9.95 was a blessing as well.
The customer service is very good. Making the appointment was a breeze. They kept me informed. And informed me of upcoming services needed.
I had a very poor experience in the service department at South Point. I came in for a scheduled appointment on a Thursday at 3:30PM. Due to the late appointment I anticipated possibly having to leave it overnight. I got very little communication for about an hour before I asked what I should do. They said they probably couldn't get to it today, so it would be smart to go ahead and leave. I got 0 communication all day Friday, so I called at 4PM. No one could update me or give me information, but I was promised a call ... Read More DealerRater - Apr 10, 2026
A very wonderful experience today with detailed auto diagnosis and professional explanations. Thank you so much Wyatt for the constant communication regarding the service progress and outcome. Dropped off my vehicle early in the morning and it was ready for pickup in the afternoon. My vehicle definitely benefited from the detailed checks and testing. I will recommend South pointe Honda anyday.
They were prompt getting my car in and out. Rachel was good going over everything. Thanks!
These guys are always great and thorough. Good about giving an accurate window of time the service will take. Wyatt is a positive service guy!
EXCELLENT SERVICE FRONT BEGINNING TO CHECKOUT! Never had better service!! Wyatt and all the team go above and beyond to ensure the customer is completely satisfied before leaving.
I knew what I wanted. Jay helped get me what I wanted. Seamless buying experience
It was one of the very, very best buying at this dealership I really recommend
The service department staff was helpful, courteous and friendly. I had an appointment and they got my car right in. The service advisor and technician were very thorough. I am very satisfied with their work.
I always get the best service every time I come to South Point Honda. I use them every time since bought the vehicle from them.
All of the employees were really nice and helpful. The waiting area is really comfortable.
Always respond to any questions or concerns in a quick and knowledgeable way. Wyatt the service writer was fantastic to work with.
Deena, listens to what I say, then takes the steps to see that things get done properly. Great customer service! Been doing business with this dealership for 40 years.
Ed was super knowledgeable about their brand. Never pushed. Served us like kings start to finish. Marquis settled the deal with great efficiency and ease. Best car buying experience ever.
March 2026....Shout out to the staff at Group 1, South Pointe Honda for another great Honda purchase experience. This purchase started differently than past purchases. Rather than using TrueCar as a starting point, I used AI to identify Ridgelines in my area. AI identified the vehicles rated as good buys making the process easier. The South Pointe Ridgeline was one identified. Considering South Pointe can be attributed to Matt Fazendine, South Pointe Service Advisor. Matt had been my advisor for years on my previous Hondas and is extremely good at his job and customer service. (See previous reviews below) Matt referred ... Read More DealerRater - Mar 31, 2026
The customer service was excellent. His facility was very beautiful and the mechanic did excellent job. We are very satisfied with what we got.
First off this is the Honda dealership to go to if your looking for a family vibe. From the moment I pulled into the service bay, until I left I left 9 hours later, I was treated like FAMILY. Deana in the service dept went above and beyond to ensure my van was safe to drive for my animals and I. Martin, the best mechanic at South Pointe, looked over my van from top to bottom. He found every issue wrong, and fixed it head on like the BOSS he is. Martin got my van back to 100% and on the road. ... Read More Google - Mar 29, 2026
First off this is the Honda dealership to go to if your looking for a family vibe. From the moment I pulled into the service bay, until I left I left 9 hours later, I was treated like FAMILY. Deana in the service dept went above and beyond to ensure my van was safe to drive for my animals and I. Martin, the best mechanic at South Pointe, looked over my van from top to bottom. He found every issue wrong, and fixed it head on like the BOSS he is. Martin got my van back to 100% and on the road. ... Read More DealerRater - Mar 29, 2026
Deena is an amazing service advisor! She kept us informed throughout the entire repair process and got our van back to us very quickly. A+ service experience!
Chance was amazing, he made the process super quick and painless. Marquis made the finance process easy, as well. Would highly recommend South Pointe Honda.
Great place, great salesman, did a great job will buy again if I need a new vehicle
Always fast and professional service! I appreciate the additional inspection video they send while we wait.
I always have the best experience at South Pointe Honda! I definitely recommend them if you’re looking to buy a new car or for any of your service needs!
Excellent, PROMPT service, even without an appointment! Super friendly and thorough! Will definitely return to this dealership for future service needs.
Excellent communication! Our advisor was thorough.👍🏼. We have used Southpointe for many years now. Recommend them.
Love that I can be confident when I’m having my HRV serviced, and anything else they see that needs attention, the service dept checks with you, and actually this time I received a video showing what else needed to be serviced!
I received Excellent, helpful, timely customer service while I waited for my vehicle to receive a thorough review.
I had an absolutely amazing experience at South Pointe Honda, and I have to specifically recognize Lilian and Jeffrey in finance.
From the moment I walked in with my son, Lilian treated us with so much kindness and respect. She went above and beyond by personally taking me back to the mechanic shop so I could see the car I was interested in and even allowed me to speak directly with the mechanic. There was no filtering or sales pressure—just complete transparency. That meant a lot to me as a customer and especially as a mom.
When they discovered ... Read More DealerRater - Mar 9, 2026
As always, intake was efficient, effective, and friendly, Lindsey was very attentive to all of my instructions, and offered only suggestions that might improve my experience without “upselling”. The work was completed in better than expected time, and the video-review was very informative. Thanks to all the team involved.
Serviced my Honda CRV in a very professional and timely manner and gave me an evaluation without the pressure.
Fast and friendly service, very professional.
Dealership has excellent service department. Always work with me to get scheduled within my availability.
Had an amazing time yesterday with South Point Honda had an oil change and some warranty work done, Lindsey is fantastic to work with highly recommend her for any service you need. Took a lot less time than I thought it would.
South Pointe Honda Service dept has had my business for nearly 20 years. Consistently good service and advisors. A bonus is the periodic specials on oil changes and other service procedures.
The service team members are always kind and helpful. They are efficient and I love how I get amazing coupon offers via email.
Fast, professional and friendly service. Clear explanation before starting working on the vehicle. I'll be back!
I’ve purchased many cars here over the years and have always used the service dept. they make it fast and easy.
Gabriel at South Pointe Honda was especially excellent in his service. would definitely recommend coming
